Contact Us

Address: 88 Rodney Street, Liverpool L1 9AR
Tel: 0151 709 6639
Tel: 07484522262

Email: info@liverpool-osteopaths.com

When e mailing it would be helpful if you could leave us a contact phone number

We try to offer appointments as soon as possible when we are contacted but it may not always be the same day. However we will always try to fit in acute patients if cancellations occur

If you are not able to attend an appointment, please contact us as soon as possible, preferably giving 24 hours notice, as someone else may need that appointment.

We do understand that late cancellations are sometimes unavoidable but, if it happens repeatedly, we may have to charge a cancellation fee

Find us

88 Rodney Street, Liverpool L1 9AR

Complaints Procedure

If you have a complaint or concern about the level of care you have received from an osteopath or any other member of staff, please discuss your worries with the person concerned. If it is not resolved to your satisfaction, rest assured that we shall:

  1. Treat your complaint seriously.
  2. Work to resolve your complaint promptly and in confidence
  3. Learn lessons and use them to review and where appropriate improve our service

Make your complaint to the Practice Principal Christina Parsons either in person by phone or in an email to christi.parsons.t21@btinternet.com or by letter

If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. Most issues can be resolved by talking through and obtaining an understanding of the circumstances which led to the problem.

If you are not satisfied, we will tell you when it is likely that the Practice Principal will be free to ring you to discuss the matter or invite you to come to the practice to do so.

We will investigate your complaint during the following few days and will aim to:

Find out what happened and what went wrong.

Make sure you receive an explanation and an apology, if this is appropriate.

Deal with your complaint and reach an amicable solution.

Identify what we can do as a practice to ensure that this problem does not arise again.

If we are not able to resolve your complaint to your satisfaction within the Practice then there are other organizations that may be able to help you.

BRITISH OSTEOPATHIC ASSOCIATION COMPLAINTS RESOLUTION SERVICE

You can talk to an independent source by ringing the British Osteopathic Association on Freephone 0800 110 5857 or email boa@osteopathy.org

Or

The GENERAL OSTEOPATHIC COUNCIL

If you are concerned about safety and wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655

Please note that the General Osteopathic Council cannot award compensation.


For further information or to book an appointment please call 0151 709 6639 or email
info@liverpool-osteopaths.com