Complaints Procedure

Step 1.

If you have a complaint or concern about the level of care you have received from an Osteopath or any member of staff, please let us know

Our promise to you is that we shall:

• Treat your complaint seriously.
  
  Work to resolve your complaint promptly and in confidence.
  
  Learn lessons and use them to review and where appropriate improve our service.

Make your complaint to the Practice Principal Christina Parsons either in person, by phone or in an email to: christi.parsons.t21@btinternet.com or by letter

If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you.

If you are not satisfied, we will tell you when it is likely that the Practice Principal will be free to ring you to discuss the matter or invite you to come to the practice to do so.

We will investigate your complaint during the following few days and will aim to:

• Find out what happened and what went wrong.
  
  Make sure you receive an explanation and apology if this is appropriate.
  
  Deal with your complaint and reach an amicable solution.
  
  Identify what we can do as a practice to ensure that this problem does not arise again.

Step2.

BRITISH OSTEOPATHIC ASSOCIATION COMPLAINTS RESOLUTION SERVICE

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on Freephone 0800 110 5857, or email boa@osteopathy.org

Step 3.

GENERAL OSTEOPATHIC COUNCIL

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655.

Please note that the General Osteopathic Council cannot award compensation.

    Caution
The contents of these osteopathic web site pages are only provided to be used as a guide and one should not attempt to treat or diagnose on the basis of this information.

If you feel you need help, then you should consult an appropriate primary health care practitioner, i.e. osteopath, chiropractor, doctor or other.

We hope you find something here of help or interest.